Shipping & Returns
By Cecil offers free UK delivery on all orders bought from my online shop. On orders over £50 I use a tracked & signed for service.
For all international orders I have tried to keep the costs low and is based on weight. It is possible to deliver the cushions overseas without an insert to reduce cost. Please email me if you wish to buy the covers only. I also advise my overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery. By Cecil does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer.
All of the products are handmade to order and I aim to deliver all products in stock within 3-5 working days. For larger orders or busy periods the lead times may be longer and you will be notified when ordering.
By Cecil offer a full 365 days free return policy on all of the products bought direct from our online shop. Please contact me at firstname.lastname@example.org to arrange a redelivery. The address for redelivery is 2 Rathcoole Avenue, London, N8 9NA.